BANK OF AMERICA CLIENTS USING SECUREPAY - ALERT
Bank of America updated their ciphers so you may be experiencing transmission issues
If you receive a transmission error when transmitting to the bank (Cipher or 904 errors) please see the steps below
to update SecurePay to accommodate for the ciphers on the bank side.
This update will insert the correct FPT dll’s and replace the ftpsend2.exe with an updated one that supports the ciphers.
CLICK LINK HERE, then follow these steps:
– Must be run as administrator –
1. Download the .zip folder
2. Extract the folder
3. Run SPUpdater.exe
Please submit a support case if you are unable to resolve this issue. We sincerely apologize for this inconvenience.
Company Address Change
Please note our new address:
1903 Wright Place, Suite 320, Carlsbad, CA 92008
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Phone: 760-929-4808 / FAX: 760-929-4822
Support Hours: Monday – Friday, 6am – 4pm PST
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Latest updates
SecurePay Customers – Receiving SSL Handshake Error?
Our technical support department is aware of the current issue caused by an update to the bank’s website. Please open a support request in order to receive a call back with the permanent fix to this error. We apologize for any inconvenience that has caused and look forward to assisting you.