Help & Support Center

 

Thursday and Friday, November 26-27
Friday December 25 and Friday January 1st 2027
Note: The week of December 28th to December 31st will be limited to urgent requests only. 

 

 

 

 

At this time, the SecureCheck Check Printing System is not compatible with the VV Upgrade to the Cloud version.

We will update this notice once it is determined to be compatible.

 

 

 

If you receive a transmission error when transmitting to the bank (Cipher or 904 errors) please see the steps below to update SecurePay to accommodate for the ciphers on the bank side.

This update will insert the correct FTP dll’s and replace the ftpsend2.exe with an updated one that supports the ciphers.

CLICK LINK HERE, then follow these steps: – Must be run as administrator –

1.  Download the .zip folder

2.  Extract the folder

3.  Run SPUpdater.exe

Please submit a support case if you are unable to resolve this issue. We sincerely apologize for this inconvenience.

If Wells Fargo Bank has notified you that your certificate has been renewed or you are receiving an error transmitting your positive pay file (Error 20014=SSL Handshake failed), please get the following from your bank:

1. New cert file
2. Passphrase for the cert
3. Updated password for the upload ID

Once you have this information, please submit a support request ticket, below, at the Support Request button.