Help & Support Center
Below you can find categories to assist you with product software related questions you might have.
Want to submit a support request ticket?
Scroll down to the “Support Request” button
Please browse our how-to videos available below
Alerts & Latest Updates
TRUIST BANK CLIENTS USING SECUREPAY - ALERT
Truist Bank updated their ciphers so you may be experiencing transmission issues
If you receive a transmission error when transmitting to the bank (Cipher or 904 errors) please see the steps below to update SecurePay to accommodate for the ciphers on the bank side.
This update will insert the correct FTP dll’s and replace the ftpsend2.exe with an updated one that supports the ciphers.
CLICK LINK HERE, then follow these steps: – Must be run as administrator –
1. Download the .zip folder
2. Extract the folder
3. Run SPUpdater.exe
Please submit a support case if you are unable to resolve this issue. We sincerely apologize for this inconvenience.
BANK OF AMERICA CLIENTS USING SECUREPAY - ALERT
Bank of America updated their ciphers so you may be experiencing transmission issues
If you receive a transmission error when transmitting to the bank (Cipher or 904 errors) please see the steps below to update SecurePay to accommodate for the ciphers on the bank side.
This update will insert the correct FTP dll’s and replace the ftpsend2.exe with an updated one that supports the ciphers.
CLICK LINK HERE, then follow these steps: – Must be run as administrator –
1. Download the .zip folder
2. Extract the folder
3. Run SPUpdater.exe
Please submit a support case if you are unable to resolve this issue. We sincerely apologize for this inconvenience.
Technical Support Request
The quickest way to get help is by filling out the support request form.
Support WebEx
Click here if directed by our support staff to a live screen sharing session.
How-To Videos
These tutorials will guide you through the most common customer inquiries.
Need help with Checkrun?
We’ve got you covered. Find answers to all of your questions, guides and tutorial videos on the Checkrun Help Desk.
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Phone: 760-929-4808 ext.2 / FAX: 760-602-5413
Support Hours: Monday – Friday, 7am – 4pm PST
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