CITIBANK CLIENTS USING SECUREPAY - ALERT
If you are having an issue uploading your created positive pay file to Citibankbusinessonline, it is due to a file extension change made on their end.
Please go into SecurePay and change the file extension of the created positive pay file from .ctg to .txt. Once you save it in SecurePay all future files will have the .txt extension.
Want to submit a support request ticket?
Scroll down to the “Support Request” button
Please browse our how-to videos available below
BANK OF AMERICA CLIENTS USING SECUREPAY - ALERT
Company Address Change
Please note our new address: 1903 Wright Place, Suite 320, Carlsbad, CA 92008
Support Request
The quickest way to get help is by filling out the support request form
Call Us
Phone: 760-929-4808 / FAX: 760-602-5413
Support Hours: Monday – Friday, 7am – 4pm PST
Support WebEx
Click here if directed by our support staff to a live screen sharing session
Watch Quick How-to Videos Here
These tutorials will guide you through the most common customer inquiries.
Latest updates
SecurePay Customers – Receiving SSL Handshake Error?
Our technical support department is aware of the current issue caused by an update to the bank’s website. Please open a support request in order to receive a call back with the permanent fix to this error. We apologize for any inconvenience that has caused and look forward to assisting you.