Help & Support Center

Below you can find categories to assist you with product software related questions you might have.

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TECHNICAL SUPPORT WILL BE CLOSED DUE TO THE HOLIDAYS:

Thursday, Friday; November 28th and 29th – Closed
Friday, December 6th – Very limited support. Callback time could be next business day (Monday)
Wednesday, December 25th – Closed
Wednesday, January 1st – Closed

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Want to submit a support request ticket?

Scroll down to the “Support Request” button

Please browse our how-to videos available below

Submit Request Ticket

Alerts & Latest Updates

BANK OF AMERICA CLIENTS USING SECUREPAY - ALERT

Bank of America updated their ciphers so you may be experiencing transmission issues

If you receive a transmission error when transmitting to the bank (Cipher or 904 errors) please see the steps below to update SecurePay to accommodate for the ciphers on the bank side.

This update will insert the correct FTP dll’s and replace the ftpsend2.exe with an updated one that supports the ciphers.

CLICK LINK HERE, then follow these steps: – Must be run as administrator –

1. Download the .zip folder

2. Extract the folder

3. Run SPUpdater.exe

Please submit a support case if you are unable to resolve this issue. We sincerely apologize for this inconvenience.

WELLS FARGO BANK CLIENTS USING SECUREPAY - ALERT

If Wells Fargo Bank has notified you that your certificate has been renewed or you are receiving an error transmitting your positive pay file (Error 20014=SSL Handshake failed), please get the following from your bank: